Privacy Policy — RedoCar Paint & Body Qatar

1. Information We Collect

We collect information necessary to provide and improve automotive paint and body services, process appointments, and comply with legal and contractual obligations. Categories of information include:

• Contact and identity: name, phone number, email address, postal address (for billing or shipping parts), and vehicle owner details.
• Vehicle and service details: vehicle make/model, VIN, registration, damage descriptions, photos, service records, and estimates.
• Payment information: payment card details or insurance billing information processed via our secured payment providers (we do not store full payment card data on our systems unless required).
• Communications: messages you send us, appointment requests, and service feedback.
• Usage and device data: IP address, browser type, pages visited, cookies and similar tracking technologies from visits to our online platform.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve our paint and body services and online features.
• Manage appointments, estimates, parts ordering, repairs, and warranty administration.
• Process payments and communicate about invoicing or insurance claims.
• Respond to inquiries, requests, and feedback.
• Comply with legal obligations and protect our rights and property.
• Analyze usage trends to improve the user experience and our service offerings.

3. Legal Basis and Consent

Where applicable law requires, our processing is based on your consent, the necessity to enter into or perform a contract (for example, to provide repair services), compliance with legal obligations, or our legitimate interests in operating a safe and efficient business. You may withdraw consent where allowed by law, subject to the lawful basis for prior processing.

4. Cookies and Tracking

We use cookies and similar technologies on our online platform to enable basic site functionality, remember preferences, and analyze site performance. Third-party services (such as analytics providers or mapping services) may place cookies. You can manage cookie preferences through your browser controls; please note that disabling certain cookies may affect site functionality.

5. Sharing and Disclosure

We may share personal information with:

• Service providers who perform functions on our behalf (payment processors, parts suppliers, towing or transport services, IT and analytics providers).
• Insurance companies when you request we coordinate a claim, subject to your authorization where required.
• Legal and regulatory authorities when required by law or to protect our legal rights.

We require third parties to protect personal data consistent with this privacy policy and applicable law.

6. Data Retention and Security

We retain personal information as long as necessary for the purposes outlined, for legal, tax, or business recordkeeping, and to resolve disputes. We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse. No system is completely secure; if a breach occurs we will follow legal obligations for notification and remediation.

7. International Transfers

Information collected by RedoCar Paint & Body Qatar may be processed or stored in locations outside your country. When we transfer personal data across borders, we take steps to ensure appropriate safeguards are in place to protect your information consistent with applicable law.

8. Your Rights

Subject to local law, you may have rights to access, correct, update, restrict or object to processing, request portability, or request deletion of your personal data. To exercise your rights, contact us at info@redocar.sbs or by mail at:

We will respond in accordance with applicable law. If you are a resident of a jurisdiction with a data protection regulator, you may also have the right to lodge a complaint with that authority.

9. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our online platform or other reasonable means. Continued use of our services after changes constitutes acceptance of the updated policy.